Accompany Returns And Refunds Policy
Accompany endeavor to ensure the most up-to-date information on our products descriptions so you may be confident of what you order. Should your item not meet with your expectations, please contact us on +64 7 552 5557 or email us. All returns and credits are at the discretion of management. Except where required by law, we do not refund.
In the event of a return by you or the recipient of a gift, we will exchange or credit. However, you will pay the postage and handling fee of the return to Accompany and re-delivery to you. We will not refund the delivery fee or other relevant fees.
Except where required by law, any items that needs to returned or exchanged must be unused, unopened and in sale-able condition - please check carefully before removing packaging.
Return freight is at your cost and for peace of mind we recommend using a traceable service. If you return goods by posting them to us, please retain the appropriate proof of return. If the returned goods go missing in transit we will deem you not to have returned them. It is your responsibility to ensure that the goods are adequately packaged to ensure that they are not damaged during return transit.
All authorized returned or exchanged products must be:
- unused, unopened and in original condition;
- must be notified promptly upon receiving your order and then returned within  days of notification; and
- in a saleable condition.
Defective or damaged goods
Accompany are committed to a high standard of quality. Should your goods be damaged or faulty on delivery we will replace the product at our cost.
You are required to contact us within 24 hours of receiving your order to notify us of your intent to return or exchange defective or damaged goods. Your return must be received by Accompany within  days of your notification. If you receive defective or damaged goods, we will refund the original price of the goods and delivery fee by way of the original method of payment. Alternatively, if you request a replacement, we will dispatch your replacement goods (subject to availability) once we receive the defective or damaged goods, at our cost.
If more than  days after receipt, goods are found to be defective or damaged, normal warranty conditions for those goods will apply. In those circumstances, it is the recipient's responsibility to incur all costs and to follow warranty instructions as stated on the product warranty card as specified by the manufacturer.
All faulty and damaged products returns must be:
1. Returned within  days of notifying Accompany along with a copy of the packing slip / original order and a note of your details
2. If you are returning goods by posting themt, please retain the appropriate proof of return. Otherwise, if the returned goods go missing in transit will deem you not to have returned them.